1. General information
This privacy policy will provide you information on how we use your personal data.
2. Information regarding controller and data protection officer
2.1. Multivision Limited is the parent company of Multivision CLoud, which is the ‘controller’ and as such responsible for the processing of your personal data. You can reach us for general questions either by phone at +234 (80) 62424040 or by e-mail at
info@multivisioncable.com, Further information may be found on our website at
www.multivisioncable.com
3. Activities, in which we process your personal data
3.1. Visiting our website
If you visit our website without logging in, we process your personal data as follows:
3.1.1. For the purpose of providing our website, we process the IP address, access time, browser information, operating system, language setting, screen resolution, the page or file accessed, as well as the access status (successful or error code) for each page view of all website visitors.
The processing is technically necessary to enable the use of our website.
The data is deleted after the end of your visit to our website, unless specific data is further processed for one or more of the purposes described in this privacy notice.
3.1.2. For the purpose of detecting and blocking attacks on our website and the technical infrastructure (e.g. hacking, denial of service attack), we process personal data including identification data, connection data or localization data (including IP addresses).
This processing is necessary to pursue our legitimate interest to take protective measures against attacks.
The personal data will be processed by Multivision Limited, under a data processing agreement.
3.1.3. The data is deleted no later than two (2) years after the end of your visit to our website, unless an attempted attack is detected. In the event of a detected attempted attack from your point of access, the data will be further processed for technical and, if necessary, legal processing.
Visitors of our website have the right to object to the use of these cookies.
The processing of this data is technically necessary to enable the use of our website
3.1.4. We use cookies on our website. Cookies are small text files. They allow us to store specific visitor-related information in the context of the use of our website. You can find details of our cookie policy.
3.2. Email advertisement
For the purpose of processing email communication with customers about industry news and advertisement for our own products and services, such as information about promotions, new product launches and new offers, we process the email-address of our customers.
This processing is based on the customer’s consent.
We retain the email-address until consent is withdrawn. The processing of the email-address for this purpose is restricted after withdrawal of consent, and the email-address is deleted unless it is also processed for other purposes.
The customer has the right to withdraw consent as described below in sect. 4.2.4. Subscriber may also withdraw consent by unsubscribing from the mailing by using the “unsubscribe” link contained in every advertisement mailing.
3.3. Email newsletters
For the purpose of sending email newsletters with information about industry news and advertisement for our own products and services, such as information about promotions, new product launches and new offers, we process the email-address of the subscriber.
This processing is based on the subscriber’s consent.
We retain the email-address until consent is withdrawn. The processing of the email-address for this purpose is restricted after withdrawal of consent, and the email-address is deleted unless it is also processed for other purposes.
The subscriber has the right to withdraw consent as described below in sect. 4.2.4. Subscriber may also withdraw consent by unsubscribing from the newsletters by using the “unsubscribe” link contained in every newsletter mailing.
3.4. Order processing
For the purpose of processing customer orders of our products and services and commissioning the products and services for delivery, we process the personal data provided during website registration (see above sect. 3.2) and the status of the customer’s payments.
The processing is necessary to perform the contract with the customer.
We retain the personal data until after termination of all contracts with the customer. Then processing for this purpose is restricted. The data is deleted after all mandatory retention periods have expired.
3.5. Fraud prevention
For the purpose of protecting against attempts at payment fraud or misuse of our products and services for unlawful uses.
The processing is necessary to pursue our legitimate interest of fraud prevention.
We will retain the data until you ask us to delete your user account. After that the processing of the data will be restricted and no longer used for fraud prevention.
3.6. Payment processing
For the purpose of processing payments for products and services we process the personal data provided for website registration (see above sect. 3.2) and the account information provided by the customer, the products and services ordered and the amounts incurred. Unless the customer prepays the remuneration for the entire contract duration by bank transfer, the data is transferred to the respective payment processing provider selected by the customer.
The processing and transfer are necessary to perform the contract with the customer.
We retain the account information for the lifetime of the customer account + 6 months. Then processing is restricted for this purpose and deleted after all mandatory retention periods have expired.
3.11. Customer and product support
To process all customer or product support inquiries that reach us by email or phone, we process the name, first name, email address, telephone number and other personal data communicated in the e-mail as well as information on the content of the request.
The processing is necessary to handle the request or inquiry.
Depending on the content of the request, processing will be restricted to processing for the specific purpose of the request immediately after completing the processing of the request. The data is deleted after all mandatory retention periods have expired.
4. Your data subject rights
4.1. You may at any time exercise your rights as a data subject by contacting us by mail or e-mail to our address mentioned in section 2.2. Please keep in mind that we do not answer any inquiries about personal data by telephone, because generally the identity of the caller cannot be determined with sufficient certainty.
4.2. You have the following rights with respect to your personal data:
4.2.1. You may exercise your right of access, the right to rectification , the right to erasure and the right to restriction of processing, i. e. blocking for certain purposes, at any time, if the respective statutory prerequisites are met.
4.2.2. Your right to data portability also stipulates that, if the statutory prerequisites are met, you may demand that your personal data stored by us will be transferred to you – or insofar as technically feasible, to another controller designated by you – in a structured, commonly used and machine-readable format.
4.2.3. You have the right to object to processing for some processing purposes, in particular advertising purposes. Insofar as we process your data based on a balancing of interests, you have the right to object to this processing at any time based on grounds related to your particular situation. Such grounds may be compelling in particular, if they give special weight to your interests, which thereby outweigh our interests, for example if these reasons are not known to us and therefore could not be taken into account in the balancing of interests. You may object to processing by sending us an email to the address stated in sect. 2.2, and we may advise you of additional ways to object to processing for each specific processing activity in sect. 3.
4.2.4. You have the right to withdraw consent you have given us to process your personal data. You may withdraw your consent at any time and without need to give any reason, either for all processing or limited to specific processing of your data that is based on your consent. Withdrawal of consent will be effective immediately and for any future processing. The lawfulness of processing before withdrawal of consent remains unaffected. You may withdraw consent by sending us an email to the address stated in sect. 2.2, and we may advise you of additional ways to withdraw consent for each specific processing activity in sect. 3.
4.3. You also have the right to contact the competent data protection supervisory authority for questions or complaints regarding the processing of your personal data. You may contact our legal departments with the following email: legal@multivisioncloud.com
